Privacy Policy

1. Who we are

SRCH ("we", "us", "our") operates this platform connecting surfers with surf coaches. We are the data controller for the personal information described in this policy.

2. Information we collect

• Account info: name, email address, password (hashed), profile photo.
• Booking info: sessions booked, payment details (handled by our payment provider), messages with Coaches.
• Uploaded content: surf footage and any notes you submit for review.
• Technical info: IP address, device type, browser, pages visited, basic analytics.

3. How we use your information

• To create and manage your account.
• To process bookings, payments, and refunds.
• To enable Coaches to deliver the service you've booked.
• To send transactional emails (booking confirmations, login links).
• To improve the Platform and prevent fraud.
• To send marketing emails — only if you've opted in. You can unsubscribe at any time.

4. Legal bases (UK/EU users)

• Contract: to provide the services you've booked.
• Legitimate interests: to keep the Platform secure and improve it.
• Consent: for marketing emails and non-essential cookies.
• Legal obligation: for tax, accounting, and fraud prevention.

5. Sharing your information

We share personal data only with:

• The Coach you've booked (name, contact info, and content needed to deliver the session).
• Our payment provider for processing payments.
• Our hosting and infrastructure providers.
• Authorities where required by law.

We do not sell your personal data.

6. International transfers

Some of our providers are based outside your country. Where we transfer data outside the UK/EU, we rely on appropriate safeguards such as Standard Contractual Clauses.

7. How long we keep your data

We keep account and booking data for as long as your account is active, plus a reasonable period for legal, accounting, and dispute-resolution purposes. Uploaded footage can be deleted at your request.

8. Your rights

Depending on where you live, you may have the right to:

• Access the personal data we hold about you.
• Correct inaccurate data.
• Request deletion of your data.
• Object to or restrict certain processing.
• Request a copy of your data in a portable format.
• Withdraw consent for marketing at any time.

To exercise any of these rights, contact us via the contact page.

9. Cookies

We use essential cookies to keep you logged in and to remember preferences, plus basic analytics cookies to understand how the Platform is used. You can manage cookies in your browser settings.

10. Security

We use industry-standard measures to protect your data, including encryption in transit and at rest. No system is 100% secure, but we work hard to keep your information safe.

11. Children

SRCH is not directed to children under 13 (or 16 in some regions). If you believe a child has provided personal data without parental consent, please contact us.

12. Changes to this policy

We may update this policy from time to time. Material changes will be notified by email or via the Platform.

13. Contact

For privacy questions or to exercise your rights, get in touch via our contact page.